Customer Service Analytics at Your Fingertips
Customer Service Dashboard
Information Factory is the Agile Business Intelligence Authority focused exclusively on delivering business analytics, KPIs, dashboards and scorecards for Fortune 1000 companies. Our specialty is in creating business analytics that move the needle including: Customer Retention Dashboards, Customer Experience Analytics and Service Level Scorecards.
We implement our solutions based on the demands of our clients, creating visually engaging dashboards extendable to mobile devices to monitor and improve customer service in real time. We focus on developing the KPIs that impact your business, (Employee Retention, First Call Resolution, On-time Performance, Response Time, Call Duration, Cancellations, Returns, etc).
Our practical solutions deliver actionable and measurable business results that inform decision making, optimize IT efficiency, and improve business performance. As an acknowledged leader and the industry’s largest specialist in Agile Business Intelligence consulting, we have the know-how to get it right the first time. We are a trusted advisor, strategic business partner, and expert implementer in business intelligence, data integration, data stewardship, data warehousing, and information quality.
We provide the information you need at your fingertips so you can make smarter business decisions faster based on the critical data that flows throughout your enterprise. Leveraging our extensive business and technical expertise, we deliver information solutions that are flexible, scalable, operable, reliable—and affordable.
Information Factory offers the deepest skill sets in the industry through its people, methodologies, and tools. Our vendor independence and expertise with the leading products means the right solution is delivered to clients the right way, from the start. A consulting partner to some of the world’s largest organizations, we understand what it takes to ensure successful relationships and the commitment necessary to ensure top-level client service.
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Information Factory provides more than 25 experts online across the industries, the products and the processes most relevant to your business intelligence initiatives. Contact one at no obligation.
